Bush Lake Pet Hospital has a 35 year legacy in the Bloomington / Eden Prairie community. We are a small animal and exotics practice that just moved into our beautiful new facility during Summer 2024!

More about the Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Hours of operation: Monday – Friday 8:00am – 6:00pm

Pay range: $17.00 – $19.00

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $17.00 – USD $19.00 /Hr.

Apply Here

Bush Lake Pet Hospital has a 35 year legacy in the Bloomington / Eden Prairie community. We are a small animal and exotics practice that just moved into our beautiful new facility during Summer 2024!

More about the Role

The Veterinary Technician assists the veterinarians and other technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

Hours of operation:

Mon – Fri: 8 AM – 6 PM
Sat: Closed
Sun: Closed

Pay range: $24 – $30

Competencies

• Patience & Compassion: Remaining professional while still making teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with veterinarians and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of veterinarians and sometimes patient owners. Picking up the needs of veterinarians and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.
• Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
• Prepare patients for surgery and monitor vital signs of the patient during surgery.
• Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
• Take, develop, and maintain radiographs following proper safety procedures.
• Provide basic animal handling and restrain animals during exams.
• Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.
• Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
• Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
• Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
• Any other duties as assigned.

Requirements/Qualifications

• Previous veterinary experience preferred
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Practice OSHA safety techniques including proper PPE
• Basic math and the ability to calculate medication dosages
• Basic computer skills, familiarity with MS office applications, etc.
• Strong communication skills to ensure patient safety

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $24.00 – USD $30.00 /Hr.

Apply Here

Bush Lake Pet Hospital has a 35 year legacy in the Bloomington / Eden Prairie community. We are a small animal and exotics practice that just moved into our beautiful new facility during Summer 2024!

Position Purpose

Over the years Bush Lake Pet Hospital has greatly evolved and grown as the needs for veterinary care have changed. As we continue to expand, we are now back on the hunt for an additional veterinarian to join our incredible team! We have recently built and moved into a BRAND NEW state-of-the-art facility. This larger space, upgraded equipment, and multi-species accommodations allow the continuity of exceptional care and progressive medicine.

This position also comes with a great multi-site opportunity at our sister location, France Avenue Pet Hospital, in Bloomington, Minnesota. Our second location is an established part of the Minneapolis Metro area, helping our cohesive team achieve even more lifelong relationships within our community.

Our practices currently consist of 2 full-time DVMs, 3 certified veterinary technicians, and 3 veterinary assistants, making an ideal doctor-to-tech/assistant ratio. Our technical staff is highly utilized, ensuring that their doctors are never without a hand and are always able to manage their time as needed. Caseloads are optimal for a doctor who likes to keep a steady agenda with a balance of medical and surgical cases.

We foster a supportive and collaborative work environment welcoming DVMs of all experience levels, including new and recent graduates. Our experienced doctors are compassionate, ambitious, and hardworking, making them great mentors for those starting their careers in veterinary medicine.

Full-time and part-time positions are available.

• Process: We want to make things easy on you! 1. Apply 2. Set up an initial call with the practice representative. 3. Schedule a visit to the practice to meet the team! (We promise not to ask what your greatest weakness is!)
• A commitment to lifestyle focus: What is most important to you outside of veterinary medicine? We want to ensure a balance between your personal and professional priorities.
• Schedule: We offer a fixed 4-day work week with no weekends or on-call.
• Compensation: Let’s talk! Lay out your expectations upfront. We consider each candidate individually, taking into account their skills and experience, to offer compensation that allows you to live comfortably.
• PTO-3+ weeks vacation/sick days that we don’t make impossible to use!
• Management: Maintain an open line of communication with your leadership team. You will be heard and taken seriously!
• Continued Education: Ample CE allowance and FREE internal CE opportunities, including wet labs!
• Professional growth support: Medical autonomy, support of new implementations brought to the practice, workshops, and retreats dedicated to professional development.
• Mentorship: We offer a 6-month+ hybrid program customized to new grads based on their competencies and clinical and non-clinical development needs. An onsite dedicated mentor is with you every step of the way!
• Helping Hands: Have an adequate number of skilled support staff by your side, with a 1:2 doctor-to-tech/assistant ratio. Focus on your patients, and let your techs do what they do best!
• Benefits: Medical, dental, vision, life, company-paid short-term disability, 401(k), and Roth(k). If enrolled, a monthly stipend to cover your individual health insurance premium is also included.
  We’ve got you covered: Liability coverage, State Licensure dues, DEA Registration, AVMA and state VMA memberships, and any other associated memberships will also be paid for should they become due during employment.
  *Part-time benefits may vary.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, or status as a disabled or Vietnam era veteran.

Essential Responsibilities

• Examine and treat companion animals to detect and determine the nature of disease or injuries.
• Operate diagnostic equipment and collect diagnostic samples as well as interpret results.
• Advise pet owners on preventative care and treatment options.
• Perform surgery and prescribe medication as needed.
• Provide counsel around pet end of life care.
• Maintain patients’ medical records.
• Ensures compliance with veterinary ethics and relevant statues, policies, and procedures.

Requirements/Qualifications

• Doctor of Veterinary Medicine degree from an accredited AVMA institution.
• Appropriate state licensure.
• Eligibility to obtain DEA/BNDD.
• Excellent verbal and written communication skills.
• Demonstrates professional and courteous presentation consistently with staff and clients.
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance.

Benefits Offered

• Unlimited personal time
• Bonus incentives
• Health insurance; dental insurance; vision insurance
• Retirement benefits (401(k), Roth(k) with match)
• CE and licensure reimbursement
• Flexible work schedules
• Managing career path development
• Employee Assistance Program
• DVM Referral Program
• Mental Health Resources
• Relocation assistance available

Pay Range

USD $100,000.00 – USD $120,000.00 /Yr.

Apply Here

Bush Lake Pet Hospital has a 35 year legacy in the Bloomington / Eden Prairie community. We are a small animal and exotics practice that just moved into our beautiful new facility during Summer 2024!

Position Purpose

The Credentialed Veterinary Technician performs a critical role in providing high quality care for patients. Credentialed Technicians are key partners to the veterinarians, providing the appropriate support to ensure each client interaction and procedure is seamless and successful. Credentialed Technicians apply their professional skills in anesthesia, surgery, dentistry, laboratory testing, patient nursing, and client education.

Competencies

• Patience & Compassion: Remaining professional while still making teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with veterinarians and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of veterinarians and sometimes patient owners. Picking up on the needs of veterinarians and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.
• Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
• Prepare patients for surgery and monitor vital signs of the patient during surgery.
• Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
• Take, develop, and maintain radiographs following proper safety procedures.
• Provide basic animal handling and restrain animals during exams.
• Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.
• Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
• Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
• Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
• Any other duties as assigned.

Requirements/Qualifications

• State license to work as a certified/licensed/registered veterinary technician in state of desired employment
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Practice OSHA safety techniques including proper PPE
• Basic computer skills, familiarity with MS office applications, etc.
• Basic math and ability to calculate medication dosages
• Strong communication skills to ensure patient safety

Benefits Offered

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits (401k, Roth k and matching)
• Bonus incentive
• Career and professional development
• State licensing fee reimbursement
• Employee Assistance Program
• Employee Referral Program
• Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $16.00 – USD $22.00 /Hr.

Apply Here

Bush Lake Pet Hospital has a 35 year legacy in the Bloomington / Eden Prairie community. We are a small animal and exotics practice that just moved into our beautiful new facility during Summer 2024!

More about the Role

The Veterinary Assistant assists the veterinarians and technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

Hours of operation: Monday – Friday 8:00am – 6:00pm

Pay range: $16.50 – $18.00

Competencies

• Patience & Compassion: Remaining professional while still making teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with veterinarians and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of veterinarians and sometimes patient owners. Picking up the needs of veterinarians and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.
• Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
• Prepare patients for surgery and monitor vital signs of the patient during surgery.
• Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
• Take, develop, and maintain radiographs following proper safety procedures.
• Provide basic animal handling and restrain animals during exams.
• Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.
• Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
• Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
• Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
• Any other duties as assigned.

Requirements/Qualifications

• Previous veterinary experience preferred
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Practice OSHA safety techniques including proper PPE
• Basic math and the ability to calculate medication dosages
• Basic computer skills, familiarity with MS office applications, etc.
• Strong communication skills to ensure patient safety

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $16.50 – USD $18.00 /Hr.

Apply Here

Bush Lake Pet Hospital has a 35 year legacy in the Bloomington / Eden Prairie community. We are a small animal and exotics practice that just moved into our beautiful new facility during Summer 2024!

Requirements/Qualifications

Eligibility

Must be currently enrolled in an AVMA Accredited Veterinary School

Must be able to provide student PLIT

Apply Here